Is Sextant different?
In a word: yes.
But more than likely, this website won't convince you - nor should it. What will is when you contact us to discuss the goals of your organization and the issues standing in the way of reaching those goals. From that point forward, we are confident the Sextant Difference will be evident in these ways:
We do not have, nor for that matter, need a sales force so you won't be faced with high pressure tactics from anyone at any point:
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90% of our new customers come to us from existing clients through referrals |
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We reinvest our dollars back into infrastructure, our support processes, employee training, and client relations - not in slick sales activities. Our clients don't want it. We don't like it, and we're fairly certain you feel the same way. |
Our business technical advisors are approachable, regardless of your technical knowledge:
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If a technical specialist, you will find yourself dealing with a breadth and depth of knowledge that will complement what you know and fill in the gaps of what you don't but want to |
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If a CEO, CFO or other senior executive, you will find yourself discussing customer needs, strategic direction and investment return with a seasoned peer professional who can bridge your business needs with sensible, value-added technical solutions |
Meeting your needs matters to us....a lot. So much so that we guarantee our services unconditionally. That's why we have a set of client relation processes shadowing every stage of our technical support. Specifically:
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Your company or organization has a business technical advisor and a technical engineer assigned from the very start. Our entire team stands behind them, or more accurately, your business. When you call, you can rest assured you will encounter responsive, knowledgeable help |
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You will never be given a singular solution to your business issue. We always present options that clearly identify the pros and cons of each so you fully understand the implications and can make informed decisions |
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During and following each project, you will have the opportunity to give us feedback through an independent satisfaction assessment. What you say matters to us and drives change for what we do |
