Situation Summary:
Evans & Dixon was faced with the obsolescence of analog dictation tape equipment. A direct replacement of new digital dictation equipment was an option but the firm wanted to find out if they could somehow leverage this new technology to better serve their clients.
Challenges:
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Improve service response to clients in a seamless transition from an analog tape to digital dictation solution |
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Increase secretarial productivity through workload balancing within and across client teams and practice areas |
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Increase the number of attorneys supported by each secretary without negatively impacting service and response to clients |
Solution:
Sextant implemented and fully project-managed a digital dictation solution within a 10-server Citrix farm environment using BigHand Technology for Evans & Dixon’s 130-member team in three office locations across Missouri. Legal Management Magazine published a Case Study article on the results of this implementation. Read more about the Evans Dixon Dictation Case Study.
Impact:
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The solution paid for itself in the first four months of use |
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A 20% reduction in scretarial staffing was realized within the first three months following implementation |
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Attorneys dictate anytime, anywhere, leaving dictation ready for processing as soon as secretaries arrive to work |
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Balancing workload is fully managed among secretaries within a team to accommodate peak production situations, staffing absences, and client demands |
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The timeline for rollout was reduced by 30 days, 30% faster than planned, due to the ease of implementation and solid project excution |
